| Orders are dispatched witin 17 working days and delivery takes around 1-3 working days, however in most cases goods arrive within 2 days. For Europe delivery can times vary between 3-7 days depending on the country, for Rest of Word delivery is around 7-15 days. Delivery prices are as follows: |
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| United Kingdom £2.95 |
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| Europe £9.00 |
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| Rest of World £10.00 |
| All returned item(s) must be in original condition along with packaging and tags and sent back to us within 7 days from the date you received them. (excluding underwear for hygiene reasons)
A full refund for the price of the item(s) will then be given. We highly recommend that you use Royal Mail's recorded delivery service for returned item(s) and retain the counterfoil, AS WE CANNOT REFUND GOODS NOT RECEIVED AT OUR PREMISES. Refunds will not be made until we have received the goods from you. Returns remain the responsibility of the customer until it reaches us.(We recommend you use the recorded delivery service)
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. |
| Distance Selling Regulations
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| Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract within 7 working days of delivery.To cancel this contract, please fill out the returns slip that accompanies your items and please package the relevant item(s) securely and send it to us so that we receive it within 7 working days of the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. |
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| Overseas Orders
Customs Charges
Modeleno.com does not charge any customs duties on International shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Modeleno.com.
While we do not expect that there will be any additional charges attached to your order, we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order. |
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| If you have questions regarding delivery or an order
please email: info@modeleno.com |
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| Protx security measures
credit/debit card details are secured within 128-bit encrypted sessions.
sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. |
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| additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent. |
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| Protx VSP is designed so the vendor doesn't have to hold sensitive information on their site, should anyone gain unauthorised access to their database the information they obtain will not allow them to recover credit card details or other sensitive information. |
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| The possibility of obtaining sensitive information from the Protx VSP database is minimised due to high levels of encryption; firewall security and the measures taken to ensure the information is indecipherable.
physical security and resilience
Several forms of physical security and multiple levels of system backup protect the Protx VSP and database. This makes transaction processing highly reliable and resilient to events such as security breach or power failure. |
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| If you have any question regarding security please email:
info@modeleno.com |
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